Tech Support

Responsibilities:

Provide technical assistance to customers and clients via phone, email or in-person
Troubleshoot and diagnose technical issues related to hardware, software and network systems
Resolve customer complaints and provide solutions to technical problems
Install, configure and maintain hardware and software systems
Provide training and support to end-users
Document and report technical issues and their resolutions
Stay up-to-date with the latest technology trends and developments

Associate’s or Bachelor’s degree in Computer Science, Information Technology or related field
1-2 years of experience in technical support or customer service
Strong knowledge of hardware, software and network systems
Excellent verbal and written communication skills
Ability to troubleshoot and diagnose technical issues
Strong customer service skills and ability to work well under pressure
Ability to work independently and as part of a team
Ability to stay up-to-date with the latest technology trends and developments

Note: Additional qualifications may be required depending on the specific role and organization.